Urgent Sewer Blockage – Getting The Job Done Properly in Hawthorn East!

September 12, 2019 9:41 am Published by
Comments Off on Urgent Sewer Blockage – Getting The Job Done Properly in Hawthorn East!

Newman Plumbing recently responded to an urgent call regarding leaking water at a unit block in Hawthorn East. The residents were the first unit of a row of six. They were also the bottom unit, close to the street, where a steep driveway leads up to the rear unit.

It began as just another day for the customers, who were at home having a casual lunch when they noticed water started appearing in their hallway!

Something must be leaking they thought, as they got up to inspect where the water was coming from. To their horror, they found that the source of the water was actually their toilet overflowing – it was raw sewerage overflowing into their home!

Imagine their despair and anguish as they rushed to stop the water flooding over, but couldn’t, all the while trying to dry the floor and contain the sewerage in their home.

It was at this time that they picked up the phone and placed an urgent call to Newman Plumbing. We obtained the Hawthorn East resident’s details and promptly attended the customer’s home.

Due to the issue residing in a unit block, all of the other owners and tenants were advised of the issue and to re-frame from using the sewer drains while we fixed the issue. Our first course of action in fixing the issue was to remove a rear toilet access point, which relieved the flooding issue.

While the owner advised us that another plumber had previously cleared the drains with a similar problem approximately eighteen months earlier, an inspection with our professional Newman Plumbing drain camera discovered the drains needed to be professionally cleaned again to remove tree root growth.

We cleared the drains of tree root growth downstream to a Boundary Trap at the front of the property. The old earthenware sewer drains were then re-inspected with our drain camera and the customer was able to see the result of a properly cleaned sewer drain.

Before leaving, we informed all of the unit block residents that the issue had been fixed and if they too experienced any further plumbing issues, that all they needed to do was give us a call or check out our Sanafoam Vaporooter web page.

Relieved to have a professional plumber that provided a quality long term solution, the customer also made the proactive decision to engage our services with an ongoing sewer maintenance program to prevent further sewer blockages and raw sewerage entering their home. Our maintenance programs are an excellent way of keeping your sewers clean to prevent costly fixes down the track.

If you would like to know more about this program, you can find out more about our sewer maintenance program on our website, or call us on 0418 328 767.

 

Categorised in: ,

Comments are closed here.