Service Call

Newman Plumbing local family owned and operated for over 30 years

When your plumbing has sprung a leak or your water heater has burst, it may be frustrating enough to have to find a local plumber to fix the problem, but also pay them for a call out fee to investigate the issue. However, the plumber’s call out fee isn’t about ‘money making’ or ‘scamming’ customers – well, at least it’s not for Newman Plumbing.

We deal with people every day who are faced with different types of plumbing issues and understand that they just want the issue fixed!

At Newman Plumbing, we’re here to help and there’s no greater satisfaction for us than diagnosing and localising the issue, and then providing the appropriate solution that’s suited to that specific plumbing problem.

We take our business very seriously at Newman Plumbing and in order to provide the best possible service to each and every customer, a call out fee is chargeable.

Our call out fees generally cover the following items to maintain our high-quality standards:

  • The time required reaching your location
  • The fuel costs of travelling to your location
  • Plumbing vehicle maintenance to ensure efficient service
  • Insurances
  • Fees to ensure Plumbing Licenses are kept up to date e.g. Newman Plumbing is a member of the Master Plumbers Association
  • General administration e.g. invoicing and accounting

So while it might seem like you’re saving money to forgo having to pay a call-out fee, consider the following few things (which haven’t changed since we last told customers about why call out fees were important in 2015):

The first may mean that your plumber might not be able to afford business expenses required to hold the necessary insurance and licenses of a quality plumber. At Newman Plumbing, you can be sure that all of our licenses and memberships are up to date.

The second reverts back to the ‘you get what you pay for’ mentality. A plumber that isn’t charging enough money to complete the job effectively is highly likely to use quick, temporary solutions or equipment that is all too likely to cause further (possibly irreparable) damage down the track.

Third and last, if you employ a plumber to do contract work, such as a kitchen and bathroom renovation, and their plumbing business goes bankrupt in the middle of your work – you won’t be able to get your money back.

For a reputable and experienced professional plumber in the Melbourne eastern suburbs, backed by positive word of mouth, contact us today and we’ll be happy to assist with your specific plumbing requirements.