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Cold Water Supply

March 7, 2011 1:24 am
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We were called out earlier in the week to a burst pipe in Surrey Hills, where water was leaking behind an ice-maker fridge. The customers son could hear the fine spray of water and had the foresight to turn the mains cold water supply off at the isolation stop next to the water meter. The eleven year old boy was right on the money as there was a burst pipe behind the fridge. We removed the fridge and made the appropriate plumbing repairs, all along answering the inquisitive questions from the new found, up and coming plumber! It was great to see that the young... View Article

Water Jet

Tree Root Invasion

March 3, 2011 4:18 am
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A customer in Hawthorn East was being flooded under their home every time there was a heavy rain event. We diagnosed the problem to actually be towards the front of the property. The drain was inspected by our drain camera where we were able to demonstrate the amount of tree root invasion that had occurred within their stormwater drain. There was a lot of fibreous tree roots upstream from the stormwater outlet which was located at the curbe and channel in the street. The stormwater drain was cleared by our water jet and further inspection of the drain could be made with our... View Article

Hot Water Service

February 23, 2011 10:16 am
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A Customer this week in Camberwell asked what the advantages were with their new Aqua Max 390 mains pressure hot water unit. So we explained to them that the Aqua Max 390 has a patented inbuilt mixing valve giving them 390 litres in the first hour of hot water delivery. While the tank holds 155 litres, the stainless steel cylinder can store water at a much higher temperature than a vitreous enamel tank. The mixing valve {Control A} adds a controlled mix of cold water at the units hot water outlet, giving 205 litres of more hot water delivery in the... View Article

Clear Blocked Drains

Blocked Stormwater Drain

February 20, 2011 10:00 pm
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A customer in Hawthorn this week that we serviced had experienced a severe flooding in the front part of their home. The flooding was due to heavy rain and a blocked stormwater drain. The stormwater was unable to discharge and backed up and into the roof area. The water damage to the internal ceiling and carpets was extensive. The downpipe at the front corner of the home was the main problem area. The downpipe was removed to gain access to the stormwater drains where it was revealed to be blocked by a large amount of tree roots, leaves and dirt build up. The latest technology water jet used... View Article

How to read your water meter

February 14, 2011 4:26 am
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A customer we attended to this week in Box Hill asked a very common question. How do you read the water meter and make sense of it all? The customer was quite concerned about their water consumption because they had experienced a leaking temperature relief valve on there mains pressure hot water unit. The valve was wasting a lot of water. We had replaced the faulty valve and tested the water supply lines for any further leaks. Most houses have there own meter. The water meter is usually located towards the front of the property, near the left or right boundary. In duplexes, flats... View Article

Water Jet

Clearing a Stormwater Drain with a Water Jet

February 9, 2011 3:37 am
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A Customer in the east Melbourne suburb of Kew contacted us this week due to flooding that had occurred outside their home. The flooding took place at the rear around the pool area. They have an inground pool with extensive tile paving and landscaping. The paved area drained to a central small grate within the large paved area. It became obvious to us after trying to clear the stormwater drain from this small grate that there was a large amount of dirt and silt build up. It would suggest that a lot of tile grout and silt had been washed down the drain during... View Article

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Customer Loyalty

February 1, 2011 1:45 am
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The Christmas rush has been and gone! The last minute jobs that had to be done before Christmas and the long holiday period were completed. Things were wound up ready for a long earned break for both our customers and all at Newman Plumbing. While having some quiet time with the family I was reflecting on some of the calls that we took before the Christmas break. Some of these callers were just going through the phone book directory and calling several plumbers to try and gain some “urgent” service. Some couldn’t remember what plumbing companies they had called! This got me thinking about loyalty within... View Article

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Plumbing under pressure

December 17, 2010 1:03 am
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A new customer that contacted us this week in Doncaster was under pressure! Or should I say their plumbing was under pressure. They had a history of leaking tapware throughout the home, noisy plumbing such as “hammering pipework” and a loud washing machine. The toilet cisterns were loud filling with water especially at night. The home had two bathrooms where if the toilet was flushed in the middle of the night the noise of the toilet cistern filling would wake the “parents” up. After listening to their plumbing concerns and previous history of plumbing problems it was obvious to us that... View Article

Rigid Locator

Pipe Locator to the Rescue

December 8, 2010 5:48 am
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A new customer in Kew this week was saved by the pipe locator! The case of the missing inspection opening was solved this week thanks to modern technology. Our new customer had experienced several raw sewerage blockages over the years. The time between each blockage was becoming shorter and shorter. It was approximately nine months since they had experienced their last plumbing disaster where raw sewerage was running down the side of their home! The owner was quite distressed with the situation at hand and this time contacted Newman Plumbing to tend to their concerns. The drains had been previously cleared by... View Article

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Mains Pressure Hot Water Service

December 1, 2010 9:41 pm
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We were tending to a leaking kitchen sink mixer tap this week in North Balwyn and the customer asked what mains pressure gas hot water unit we preferred. They already had an older type vitreous enamel cylinder unit at the side of their home that wasn’t quite supplying enough hot water for the whole family in high demand. The old mains pressure gas hot water unit was certainly showing its age. It was a typical mains pressure hot water installation at the side of the home with adequate gas supply to support an installation of an Aquamax 390 The perfect fit for the family... View Article